Is my credit card number safe?
Yes. CircleofAsia.com uses the Secure Sockets Layer (SSL) and Private Communication Technology security standards supported by popular browsers, including Microsoft Internet Explorer and Netscape. SSL encodes your credit card number, so that it is available only to you and the trusted financial institution. This encryption makes doing business over the Internet as secure as making a purchase by telephone.

All transaction related information will be passed on to the trusted financial institution, and we do not maintain in our server any of your financial information, including but not limited to credit card’s name, number and expiry date.

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How do I make payment?
CircleOfAsia.com’s online reservation system supports secured payment through VISA and MASTER. Alternatively, you can select to make payment by FAX using VISA, MASTER or AMERICAN EXPRESS. We also accept money transfer to our bank accounts in Thailand.

To make payment,
(1) If you register to our website, please visit
http://www.circleofasia.com and click on “My Trip” link. To register,
click http://www.circleofasia.com/account/u_signin.asp

(2) You can print a payment form from the link:
http://www.circleofasia.com/PaymentForm.asp and fax to us at +662 235-4214
or scan the filled out form and send it by email to us. You will be
charged in THAI BAHT for this type of payment. If you are unable to open
the above URL, please copy this URL and paste in your browser.

Credit Card Details Requirement.
- Card holder’s name
- Credit card number
- Expiry date
- Name of the bank that issues your credit card (for Visa and Master card only)
- The country where you issue your credit card (for Visa and Master card only)
- Security number: the last 3 digit number on the back of Visa and Master Card.
- Security number: 4 digit number on the front right side of AmericanExpress Cards.
- Your signature (the same signature that appears on your credit card)
- Your address (for American Express card holders only)

(3) You can transfer money to one of our bank accounts below:
Beneficiary: EAST WEST SIAM CO., LTD.
Address: 14th Floor, Sitthivorakit Building (The Fifth), 5 Soi Pipat,  Silom Road, Silom,  Bangrak,  Bangkok 10500 Thailand

Kasikorn Bank
Account No. : 027-1-12666-2
Destination bank : Kasikorn Bank, Thanon Suapa Main Branch
Bank Address : 306 Suapa Rd., Pomprab, Pomprab Satrupai, Bangkok 10110
Swift Code: KASITHBK

Standard Chartered
Account No. : 001-0-000615-9
Destination bank : Standard Chartered Bank (Thai) Public Company Limited
Bank Address : 90 North Sathorn Road, Silom, Bangrak, Bangkok 10500
Swift Code: SCBLTHBXXXX

For more information, contact our Customer Service Teams via email at travel@circleofasia.com. or request our Customer Service Department at
Tel. No.: +66 2 235-4209 or Fax No.: +66 2 235-4214

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What is your cancellation and refund policy?
All bookings will require full payment, of which the total amount will be non-refundable after payment has been charged upon you . Any cancellation or major changes, thereafter, will be subjected to a progressive cancellation fee according to the number of days you make known in advance:

*Cancellation made more than 30 days before the date of arrival will not be subjected to any cancellation fee. However, your initial payment, at full amount, will be credited towards your next purchase with Circle Of Asia which will have to be made within 1 calendar year after the date of cancellation.

*Cancellation made between 30-7 days before the date of arrival will be refunded the amount of reservation less a 30% cancellation fee.

*There will be no refund, or 100% cancellation fee for guests who do not show up and for cancellations made known less than 7 days before the date of arrival.

ALL requests for cancellation must be sent directly to us by e-mail or faxed to
+66 (2) 235-4214.

The refund will be transferred to your bank account if the tour is paid by cash. For customers who pay through a credit card, please note that the refund will be subject to a 3% processing fee charged by the credit card company. This does not include the loss of the currency conversion that might take place on the day that the refund is transferred to your account. In addition, the crediting process could take up to two months in some case, depending on the bank or the credit card company.

We will not accept or process any cancellation request which are sent to other agencies, hotels, or third parties. We will not be liable for any claims on unintentional bookings or fraudulent actions.

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What sort of acknowledgement will I receive when I book a hotel room?
After the payment is paid, a hotel voucher will be sent directly to the hotel which you make a reservation with. You only present your identification to the hotel reception when you check in. This is to help reduce the amount of document you have to carry during your travel. However, a confirmation of reservation can be provided via an e-mail upon your request.

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What are the benefits of registering at CircleOfAsia.com?
As a subscriber to our site, you receive free regular updates on travel deals and great service offers from CircleOfAsia.com. The information you request is sent to your e-mail address on a regular basis (though it can be canceled at any time).

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What do I do if I can’t remember my Member ID or my password?
Fill out our Send An Automatic Password Form. We will send the information to the e-mail address on record for that account.

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When I sign in to CircleOfAsia.com, it returns to the Sign In page. What do I do?
This problem can be caused by one of the following:

• Your Member ID or Password is typed in incorrectly.
• Your CircleOfasia.com account is not set up properly.

Check to be sure you’ve correctly spelled your Member ID and Password. If you’ve forgotten either or both, you can use our Send An Automatic Password form to obtain the information.

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What if I don’t want to receive any more e-mails?
We only send e-mails that were originally requested by you. If you don’t want to receive any more e-mail newsletters, just visit the My Account page and uncheck the appropriate boxes.

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If I change my e-mail, do I have to register again?
No. If you want to change your registered e-mail address, simply change your e-mail details in the My Account page.

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If I change my log-in password, do I have to register again?
No. If you want to change your password, simply change your password details in the My Account page.

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Can I update my personal profile?
To update your personal profile, simply log-in to your user ID and update your profile as you wish in the My Account page. Your profile will be updated automatically.

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How does CircleOfAsia.com use this information?
At CircleOfAsia.com we respect the privacy of our visitors. To protect your rights, we ensure that you have complete control of the information you provide about yourself. We do not sell, trade or rent your personal information to anyone. The information you provide to CircleOfAsia.com is used to personalize your visits, and facilitate the services that you order.

For more information see the CircleOfAsia.com Privacy Policy.

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Are hotel prices shown in the website inclusive of taxes and service charges?
Yes. All hotel prices are net prices, inclusive of taxes and service charges.

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Will I get additional discount if I work for an airline, travel agency or travel organization?
We do not have special rates for personnel or staff of airlines, travel agencies and travel organizations. We suggest you contact the hotel directly for this request.

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What is the child policy of the hotels?
Generally, many hotels allow one child under age 12 to share the room with parents free of charge on room only and breakfast will be charged for half of the price. However, each hotel has different child policies and sometimes conditions can be negotiated. You will be advised on the child policy upon your booking of the hotel.

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Which Web browser is the best to use with CircleOfAsia.com?
The CircleOfAsia.com web pages are best viewed using Netscape 3.0 or above or Microsoft Internet Explorer 4.0 or above. The best screen resolution to view CircleOfAsia.com is 800 X 600 pixels.

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How can I suggest improvements for CircleOfAsia.com?
We appreciate any feedback you may have to help us improve our service. Please fill out our Feedback and Comments Form.

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Still have questions?
If you still have any technical or travel related problems or questions, visit our Customer Support page.